Plamil is committed to protecting your personal information and respects your privacy. If you have any further questions, please contact us.
1. What information will Plamil collect about me?
When you create an account we record the details you provide, such as your name, address, telephone and email. We also keep a record of any online orders that you make. You can see your account details and order history by logging into your account.
2. How will Plamil use my information?
The legal justification for processing your data and contacting you is what the General Data Protection Regulation (GDPR) calls ‘legitimate interest’. We consider that we have this legitimate interest because you have opened a shop account, showing an interest in buying products from Plamil. Details of how we use your information, including how you can stop us contacting you, are given below.
We use the postal addresses you provide to verify card details and to send goods to.
We use your email address to keep you informed about your order, including sending notifications when your order is placed and when it is despatched.
If you sign up to receive Plamil newsletters, we will send you emails about new products, special offers, and other promotions, from time to time. You can stop receiving these emails by simply clicking the ‘unsubscribe’ link at the bottom of these emails, or via your account.
We may use your telephone number if we have a query about your order, usually if we are unable to get a response by email.
Your card details are entered on Sage Pay’s secure server in order to process your payment. These details are not stored by Plamil.
We keep a record of the online orders that you make. You can see your order history by logging into your account. We may use these details to make sure that any newsletters we send are appropriate.
3. Will Plamil pass my information on to anyone else?
We never sell, rent or exchange your personal information with other organisations. We may share information with trusted third parties who process information on our behalf, such as payment processors. When you order goods from our online shop, your payment is processed by a third party payment processor (Sage Pay), who specialise in the secure online capture and processing of card transactions.
5. Can I see the data you hold about me?
Yes, the information we hold about you is available to see by logging into your account, or contact us.
6. What if I don’t want you to hold my data any more?
If you would like us to delete your account, please contact us.
7. What if I am unhappy about what you have done with my data?
Please contact us. Alternatively, you can call the Information Commissioner’s Office on 0303 123 1113.